Shipping Policy

We proudly offer free shipping with purchases of $50 or more, throughout the United States! Please note that we require 3 to 10 working/business days on average to fulfill your Custom personalized order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 14 business days. Please consider during high demand times, holidays, natural disasters or pandemics may impact processing and delivery times.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So, if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.

Tracking your order:
You will receive a confirmation email. Once your order is shipped, you will receive another confirmation email with tracking.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately on our "Contact Us" page if you believe you have provided an incorrect shipping address.

Returns:
By placing an order on ‘Star Label Jewelry', you are responsible for the cost of return shipping back to ‘Star Label Jewelry’. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages:

‘Star Label Jewelry’ is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this, please reach out to our customer support team on our "Contact Us" page